Last updated: July 16, 2026
At WebClub, we want you to feel confident trying our services. This Refund Policy explains what is refundable, what isn’t, and how to request a refund. It forms part of our Terms of Service and applies to all purchases made through webclub.ca and my.webclub.ca. All amounts are in Canadian dollars unless stated otherwise.
30-Day Money-Back Guarantee — Web Hosting
All new shared web hosting plans come with a 30-day money-back guarantee. If you’re not satisfied for any reason within the first 30 days of your initial order, contact us and we’ll refund the hosting fees you paid — no questions asked.
- Applies to the first term of a new hosting plan only, and once per customer.
- Renewals, plan upgrades and subsequent terms are not covered by the guarantee (see “Renewals” below).
- Refunds exclude any domain registration bundled with the plan (see “Domains” below).
Non-Refundable Products & Services
Because of costs we incur immediately with registries and certificate authorities, the following are non-refundable once processed:
- Domain registrations, transfers and renewals — once a domain is submitted to the registry it cannot be reversed. Please double-check the spelling of your domain before completing your order.
- SSL certificates — once the certificate has been issued.
- Setup fees and administrative fees, where applicable.
Web Design & Custom Services
Website design and other custom project work is governed by the individual project agreement. Deposits cover work already scheduled or performed and are non-refundable once work has begun. Any refund of remaining project balances is assessed based on work completed at the time of cancellation.
Renewals
Renewal invoices are generated 14 days before the due date, and reminder emails are sent in advance. Renewal payments are non-refundable once processed; to avoid an unwanted renewal, cancel the service from your client area or contact us before the renewal date.
How to Request a Refund
- Open a ticket from your client area (Support → Open Ticket) or email hello@webclub.ca from the address on your account.
- Include the service name and, if possible, the invoice number.
- Approved refunds are issued to the original payment method within 5–10 business days. Applicable sales taxes (GST/HST/PST/QST) are refunded proportionally.
Chargebacks
If you have any concern about a charge, please contact us first — we resolve almost every billing question quickly. Initiating a chargeback without contacting us may result in suspension of the associated services while the dispute is investigated, and a reactivation fee may apply for services suspended due to an unwarranted chargeback.
Account Credit
Funds added to your account as credit, and promotional credits, are non-refundable and can only be applied to future invoices with WebClub.
Questions
If anything here is unclear, contact us at hello@webclub.ca — we’re happy to help before you buy.